Course curriculum

  • 1

    Root Cause Analysis (RCA)

    • Root Cause Analysis (RCA): Tracing a Problem to Its Origins

    • Objectives

    • What is Root Cause Analysis (RCA)

    • When should root cause anaylsis be performed?

    • Core Principles of RCA

    • Have the same goals

    • Open and Honest Communication

    • Decisions based on data and facts

    • People focus

    • Steps / Essential elements of RCA

    • Troubleshooting versus RCA

    • Band Aid Fix

    • Band Aid Fix

    • How it should be done?

    • How it should be done

    • Root Cause Analysis

    • Root Cause Analysis Models

    • Quiz Time