Course curriculum

  • 1

    Documentation

    • Introduction

    • 1. 1 - Why it matters? WIIFM?

    • 1. 2 - Create the case log

    • 1. 3 - Log the call

    • 1. 4 - Update The Contact

    • 1. 5 - Salesforce Notes

    • 1. 6 - Portal Notes

    • Documentation Steps

    • Summary