Course curriculum

  • 1

    Conflict Resolution

    • Introduction: Conflict Resolution

    • What is Conflict resolution?

    • The Significance of Conflict Resolution

    • The 5 Step Process

    • Step 1: Define The Source of The Conflict

    • Step 2: Look Beyond The Incident

    • Step 3: Request Solutions

    • Step 4: Identify Solutions Both Disputants Can Support

    • Step 5: Agreement

    • Summary

    • Quiz: Conflict Resolution