Course curriculum

  • 1

    Refunds Team Process

    • Introduction

    • Table of Contents

    • Point of Entry

    • Probing

    • Rebuttal and Appeasement

    • Cancel with tools

    • Create case

    • Send an email

    • Refund Proof

    • Cancelling Subscriptions 1SC

    • Locating Ultracart Subscriptions
  • 2

    Refund Categorization

    • Objective

    • Introduction

    • Buyer's Remorse

    • Customer

    • Product

    • Shipment

    • Summary

    • Refund Probing Call

    • END