Course curriculum

  • 1

    Building Rapport

    • Introduction: Building Rapport

    • What is Rapport?

    • The Importance of Rapport

    • The Importance...

    • 6 Steps To Build Rapport

    • Step 1. Make a good first impression

    • Step 2. Remember Basic Communications

    • Step 3. Look for shared interests or experiences

    • Step 4. Create Shared Experiences

    • Step 5. Use Empathy

    • Step 6. Reciprocate

    • Video: More Tips On How To Build Rapport

    • Audio: Example Call Of Good Rapport

    • More tips on building rapport!

    • Quiz: Building Rapport