Course curriculum

  • 1

    Active Listening

    • Introduction

    • The Importance of Active Listening

    • The basics of Active Listening

    • 1) Stay Focused

    • 2) Don't interrupt

    • 3) Probe

    • 4) Paraphrase

    • 5) Demonstrate Attentiveness

    • 6) Take Notes

    • 7) Follow Through

    • Video: How to Actively Listen

    • Tips on Active Listening

    • Active Listening In Action!

    • Review

    • Active Listening Quiz